DECEMBER 13, 2021

Elizabeth Fairchild

Washington, DC

This morning, the White House announced a new executive order that aims to improve the delivery of government services to Americans across the country. It makes changes to the delivery process for key services like managing retirement, filing your taxes, surviving a disaster, financing your education and business, and managing your health.

Liz Fairchild, Executive Director of Business Forward, issued the following statement in response: 

“President Biden’s Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, takes a whole-of-government approach to improving the delivery of essential services to the American people. The announcement includes improvements to accessing and managing benefits, tax services, and financing small businesses. 

These actions, especially those aimed at updating IRS services and health care systems, will ensure taxpayer dollars are being used to make government more responsive to working families.

American taxpayers will be provided with new online tools and the option to schedule customer support calls. More patients will have the option to use telehealth, protecting the health and wellbeing of workers who otherwise struggle to see health care providers, like those in rural areas and with disabilities.” 

To learn more about the executive order, download the White House fact sheet.



Business Forward helps local business leaders make the “business case” for climate action, affordable healthcare, immigration reform, diversity and inclusion, sensible tax laws, criminal justice reform, infrastructure investment, and other pro-growth reforms. These leaders brief policymakers, work with local media, publish op-eds, submit testimony, advocate online, and organize their communities. We also promote their recommendations through issue briefs, survey reports, training manuals, and podcasts. More than 650 mayors, governors, members of Congress, and senior Administration officials have participated in our briefings.